New Zealand is a geographically isolated island country in the south-western Pacific Ocean. Wellington is the capital of the country and Auckland is the largest city. The country’s population totals a little more than four million people, with two ethnic groups, the Kiwis and the Maoris, making up most of the population. The Kiwis are New Zealanders with European origin and this group makes up roughly 78 percent of the population. The other group, the Maoris, make up about 15 percent of the total population.

Businesses operating in New Zealand

The business policies of New Zealand are highly advantageous for businesses operating in the country. The country’s governments have pursued policies that have gradually made the country more open to foreign investments and as a result, both the World Bank and Forbes ranked the country the 3rd most business friendly country in the world in 2010. Businesses operating in the country also face a culture open to business. New Zealanders are tolerant people and lack the complex social norms that characterize many of the countries in the region.

Businesses operating in New Zealand should be aware, however, that whereas the Kiwis have a culture that is similar to the Anglo-Saxon, the Maoris have their own unique set of traditions that differs considerably from any western culture. Foreigners doing business in New Zealand should therefore know whether they will likely deal with any Maoris.

The Kiwi’s business culture

Business communication in New Zealand tends to be quite informal. One of the few formalities is found in the greeting, which simply involves the common hand shaking accompanied with a smile. Titles are shunned in the country and people are comfortable referring to each other with their first names. Last names may be used in business occasions, however, and visitors should always let locals initiate the move towards first name communication.

The Kiwis are usually friendly and helpful. They are known to care a great deal about their country, its nature and environmental issues that concern the country. Discussing these issues can be advantageous for people who wish to get to know the locals. Business guests should also always try to remain honest, because the Kiwis typically value honesty highly.

The Maori business culture

The Maoris know the European business culture well and will not expect foreigners to know their own culture thoroughly. Knowing a few things about their culture will probably be advantageous, however.

* The Maoris are very friendly and will attempt to assist you with whatever it is they can help you with, even if it gives them considerable problems themselves.
* They are fond of songs and may simply launch into songs during meetings. Knowing a few songs from your country so you can respond is a good idea.
* The Maori society is hierarchical and people should be addressed based on their rank. If you’re not sure, ask them and they will help you.
* The Maoris are generally forgiving and if you make mistakes or are unsure about something, you should simply ask.

Clothing and habits in New Zealand

Whether you meet the Maoris or the Kiwis, clothing should normally be slightly conservative. Wearing a jacket is not always necessary, but it should always be brought along. If you visit a house, bring a small present (preferably flowers). For both home visits and business meetings, you should always ensure that you’re punctual. If you are late, you should call and make those you are supposed to meet aware of the situation. Being late is regarded as unprofessional and even if you have a valid reason, you may be deemed unprofessional if you are constantly running late.

Sources:

Wikipedia: New Zealand. Retrieved December 19, 2010
URL : http://en.wikipedia.org/wiki/New_Zealand

Kwintessential: New Zealand - Culture, Etiquette and Customs. Retrieved December 19, 2010
URL : http://www.kwintessential.co.uk/resources/global-etiquette/new-zealand.html